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PRIVACY POLICY

  1. Data controller

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”), the user is informed that the personal data they provide through this website will be processed by:

Data controller: GLOBAL AUDIO SOLUTIONS, S.L.

Tax ID (NIF): B67398628

Registered office: C/ Josep Ferrater i Mora, 9, 08019 Barcelona

Contact email: info@gaudiosolutions.com

Telephone: +34 626 30 43 53

Website domain: www.gaudiosolutions.com

  1. Purposes of the processing of personal data

The personal data collected through the website will be processed for the following purposes:

  • Handling of enquiries and requests for information

To manage the enquiries, requests or communications that the user sends through contact forms, email or other means made available on the website.

  • Management of the commercial relationship

To manage the purchase of products and services offered by GLOBAL AUDIO SOLUTIONS, S.L., including, among others:

  • in-person courses;
  • online courses;
  • software;
  • user licences;
  • digital content;
  • support or technical assistance services, where applicable.
    • Administrative, accounting and tax management

To process payments, issue invoices, manage collections, refunds and administrative incidents, and comply with the applicable legal, accounting and tax obligations.

  • Management of licences, access and technical support

To manage the registration and maintenance of user accounts, access to the web repository for downloading the software, the activation, validation, control and, where applicable, deactivation of software licences, as well as technical assistance related to the use of the products purchased.

  • Management of technical support and queries

To handle requests for technical support, incidents, functional enquiries, questions about use or after-sales communications that the user sends through the forms provided or by email.

  • Sending of commercial communications

To send commercial information about products, services, news, courses, promotions, events or content related to GLOBAL AUDIO SOLUTIONS, S.L., by electronic or non-electronic means, provided that the user has given their consent or there is a sufficient legal basis for doing so.

  • Newsletter

To manage the user’s subscription to newsletters or information bulletins and send the corresponding communications; the user may unsubscribe at any time.

  • Website security

To adopt control, security and fraud prevention measures, and to ensure the proper technical functioning of the website.

  1. Categories of data processed

GLOBAL AUDIO SOLUTIONS, S.L. may process the following categories of data, depending on the use the user makes of the website:

  • identification data: first name and surname(s);
  • contact data: email address, telephone number, postal address;
  • billing data: tax ID (NIF), company name, tax address and any other data required to issue invoices;
  • commercial and transaction data: products or services purchased, orders, payments, incidents and related communications;
  • access and user account data: credentials, access history, downloads associated with the account and any other data required to manage the private software repository;
  • data provided in technical support, enquiry or question forms;
  • technical or licence data: information required to manage software activations, validations or incidents, always within the strictly necessary scope;
  • browsing data: IP address, online identifiers and other data obtained through cookies or similar technologies, in accordance with the Cookie Policy.

The user guarantees that the data provided are true, accurate, complete and up to date, and undertakes to notify any changes to them.

  1. Legal basis for the processing

The legal bases that legitimise the processing of the data are as follows:

  • Consent of the data subject

When the user sends an enquiry, requests information, subscribes to the newsletter or agrees to receive commercial communications.

  • Performance of a contract or application of pre-contractual measures

When the processing is necessary to manage the purchase, contracting, access, activation, delivery or support of courses, software, licences or other services requested by the user.

  • Compliance with legal obligations

When the processing is necessary to comply with legal obligations applicable to GLOBAL AUDIO SOLUTIONS, S.L., in particular in tax, accounting, commercial and consumer matters.

  • Legitimate interest

When the processing is necessary to ensure the security of the website, prevent misuse, deal with technical incidents, improve the services or send commercial communications relating to products or services similar to those already purchased, in the cases permitted by the regulations in force.

  1. Data retention

Personal data will be retained for the time strictly necessary to fulfil the purpose for which they were collected and, subsequently, for the legally required periods.

By way of guidance:

  • contact or enquiry data: for the time necessary to handle the request and, subsequently, for the period necessary to address any possible liabilities;
  • customer and contract data: for the duration of the contractual relationship and, once it has ended, for the legally required periods;
  • billing and payment data: for the periods established by tax and accounting regulations;
  • data for commercial communications or the newsletter: until the user withdraws their consent or requests to unsubscribe;
  • user account data: while the account remains active and, subsequently, for the period necessary to meet legal obligations or address possible claims;
  • technical data linked to licences or support: for the time necessary to manage the licence, the support or the associated incidents, and subsequently for the period necessary to address possible claims.
  1. Recipients of the data

Personal data may be disclosed to third parties where this is necessary for the proper provision of the service or for compliance with legal obligations.

In particular, the following may have access to the data:

  • banks;
  • payment service providers and payment gateways, including POS terminals and PayPal;
  • technology and web hosting providers;
  • software, email, storage or support providers;
  • advisory firms, administrative agencies or professional firms;
  • public administrations, courts and tribunals, where there is a legal obligation.

All of them will act, as appropriate, as data controllers or as data processors, with the appropriate contractual and security safeguards.

  1. International data transfers

As a general rule, GLOBAL AUDIO SOLUTIONS, S.L. will endeavour to ensure that personal data are processed within the European Economic Area.

However, certain technology or payment service providers may be located outside that area. In such cases, international data transfers will only take place where appropriate safeguards exist in accordance with the applicable regulations, such as adequacy decisions of the European Commission, standard contractual clauses or other legally valid mechanisms.

  1. Rights of the user

The user may exercise the following rights at any time:

  • access to their personal data;
  • rectification of inaccurate data;
  • erasure of their data, where applicable;
  • objection to the processing;
  • restriction of the processing;
  • data portability, where applicable;
  • withdrawal of consent at any time, without affecting the lawfulness of the processing carried out prior to its withdrawal.

To exercise these rights, the user may write to GLOBAL AUDIO SOLUTIONS, S.L. at the postal address indicated above or by email to info@gaudiosolutions.com, stating “Data protection” in the subject line and enclosing a copy of an identity document where necessary.

The user also has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their data does not comply with the regulations in force.

  1. Mandatory or optional nature of the data

The website forms will indicate which data are mandatory in order to properly handle the user’s request.

Refusal to provide certain data may prevent the provision of the service, the response to the enquiry, the management of the purchase, access to the user account or use of the software download repository.

  1. Commercial communications

Provided that the user has expressly authorised it, or where there is a prior contractual relationship under the terms permitted by law, GLOBAL AUDIO SOLUTIONS, S.L. may send commercial communications relating to its products, services, courses, events, software or news.

The user may object at any time to receiving such communications, simply and free of charge, by using the link provided in each communication or by sending an email to info@gaudiosolutions.com.

  1. Minors

The services and content offered through the website are generally intended for persons of legal age or users with sufficient legal capacity to enter into contracts.

Minors under the age of 14 must not provide personal data through the website without the authorisation of their parents, guardians or legal representatives.

GLOBAL AUDIO SOLUTIONS, S.L. accepts no responsibility for data provided by minors where there is no record of such authorisation.

  1. Data security

GLOBAL AUDIO SOLUTIONS, S.L. adopts the appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in order to protect personal data against loss, alteration, unauthorised processing or improper access.

However, the user should be aware that security measures on the Internet are not completely impregnable.

  1. Social networks

GLOBAL AUDIO SOLUTIONS, S.L. may maintain profiles on social networks for the purpose of providing information about its activities, products, services, courses and news.

The user’s interaction with these profiles will be governed by the privacy policies of each social network, and the user is responsible for the use they make of them.

  1. Cookie policy

The website uses its own and third-party cookies. For detailed information on which cookies are used, for what purpose and how they can be configured or rejected, the user may consult the Cookie Policy.

  1. Changes to the privacy policy

GLOBAL AUDIO SOLUTIONS, S.L. reserves the right to amend this Privacy Policy in order to adapt it to new legislation, case law or interpretations by the supervisory authorities, as well as to changes in the operation of the website or in the services offered.

  1. Last updated

Last updated: 26 March 2026